Policies
I will assume you have read these policies when you make a purchase.
Policies applying to all purchases
- All sales are FINAL.
- No refunds, returns or exchanges.
- No refunds, returns or exchanges.
♡
Shipping Policies
- NOT RESPONSIBLE for losses or damage.
- Any issues after sending are out of my control, but I may offer you repairs for serious damages.
- Please handle your jewelry with care!
- Any issues after sending are out of my control, but I may offer you repairs for serious damages.
- Missing or lost package:
- The buyer can start a missing package claim and request for me to do the same. This can help find your package!
- Items returned to me (failed delivery):
- I will reconfirm that the address is correct with you and then resend the package. If shipping is not refunded, buyer may need to cover shipping costs.
- I will reconfirm that the address is correct with you and then resend the package. If shipping is not refunded, buyer may need to cover shipping costs.
- Approximate delivery time listed when picking a shipping rate.
-
- The value of the items in the mailer is defaulted at $20cad and does not reflect the actual value of the item/the amount paid.
- Orders will be sent out within 3 business days unless an exception is active.
- Orders made Friday, Saturday or Sunday ship on Monday (mail is not collected on weekends).
- Concerning the price of CANADA SHIPPING:
- I know it's a bit ridiculous, but it is the cheapest tracked option for national orders. It is also expedited and carbon-neutral. You're helping the planet!
♡
Customization and Remake Policies
- Remakes can be requested, but may not be possible due to changing quantities of certain materials and beads.
- Each piece is usually one-of-a-kind and cost may vary.
- Custom Jewelry: 50% of the finished product must be paid before I begin (not including shipping).
- Cost is determined by approximate time taken (difficulty) + cost of beads/other materials. Full details on how to order customs coming soon.
- Custom Messages if you would like a custom message for gifts/etc.
- please inform me as soon as possible after ordering and allow me to approve the message.